The city of Mississauga: an online recreation platform

UX designer


mississauga-laptop

Project Description

Twice a year, Active Mississauga staff update and print a 200-plus page directory with details on thousands of programs it offers to everyone from infants to seniors. Residents can flip through its pages to find the activities they are interested in, and then register in person, over the phone, or online.

Challenges

Streamline a multiple-step and costly process used by City staff to manage and communicate about the various recreation programs and replace the print directory with a completely online system.

Allow the City to continue to manage program data in the existing tool: Active Network Class.

Create an improved user-friendly interface and establish a baseline for a responsive redesign of the City of Mississauga website.

I was responsible for

Wireframing all of the pages and interactions

Insuring a seamless responsive experience

Working with stakeholders on the product vision for the citizens of Mississauga

Results

After the product launched, they experienced an increase in online traffic that over doubled in numbers from the previous year. Mississauga stopped printing their bi-annual program directory and the citizens have raved about the new online experience.

photogallery

 

Check out the final product


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